Why is Chick-Fil-A so successful?

Why doesn’t Chick-fil-A allow their franchisees to own outlets?

Because this isn’t part of the Chick-fil-A culture.

Besides serving tasty food, Chick-fil-A is popular is because the company has a very unique culture. The following are examples of Chick-fil-A’s uniqueness:

Cow Appreciation Day. July 10th is Cow Appreciation Day. On that day, all patrons who come dressed as a cow get free food.

Sunday Closure

All locations are closed on Sundays.

You can enjoy Chick-fil-A even on a Sunday

Locations are closed on Sundays. However, you can still enjoy your food on Sundays. You can order reheatable trays with either chick-n-strips or pre-chilled nuggets that you can use at home. This not only helps you to plan ahead, it also helps you to avoid disappointments on Sundays when you are really craving Chick-fil-A.

Unmatched Customer Experience

If You have been to Chick-fil-A before, you know how good the service is. Employees in this restaurant won’t just say “you are welcome” when you thank them for their service or for the delicious meal. When you thank them, you will get back “it was my pleasure” as the response. This culture was started by founder Truett Cathy after he noticed it being used people working at a Ritz Carlton. It made him discover that a small difference in the words used when dealing with guests can have a big positive difference as far as customer experience is concerned. In 2017, an employee said on Reddit that the use of “my pleasure” is usually encouraged until it because part of how employees express themselves. It is not something that is included in their official training.

You Can Use As Much CHICK-FIL-A Sauce As You’d Like

Do you love Chick-fil-A sauce? Do you find it addictive? Or maybe you like Polynesian? It does not matter which one you love. Sauce usage is not limited. You can buy a catering size tub at $2 and use it to save your sauce for later. This means that you will not have to worry about running out of sauce.**The Brand Name Has a “Double Meaning”**You’ve probably never thought about the meaning of the name of the restaurant, especially If you grew up enjoying meals at Chick-fil-A. The name of the restaurant has two hidden meanings. Chick-fil originated from “chicken fillet”, a food item that played a big role in making the restaurant famous. The A at the end means that the restaurant serves grade A (top quality) food. That is exactly what you get when you eat at Chick-fil-A.

You Can Ask for Special Orders

The restaurant encourages customers to order off-menu. You can ask for Chick-fil-A special orders without feeling guilty. Special requests have become even easier with the Chick-fil-A app. This app helps you to choose the customization that suits you best.


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