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History
In February, 2006 COMPUTER EXPLORERS were looking to increase the quality and value of their support to franchisees. Franchise Performance Group was hired to provide a custom training program to Executive Management and operational support teams to increase their effectiveness in driving franchisees' results.
Franchise Performance Group conducted once-a-month two hour training sessions for sixth months, focusing on topics such as holding franchisees' accountable, improving communication skills, goal-setting and time management, and other relevant topics.
Additionally, FPG offered one-on-one coaching to each team member twice a month to assist members with their individual challenges.
Results
Existing franchisees' same center sales increased approximately 10% from 2005 to 2006.
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